Frequently Asked Questions
Does the PoolSkim connect to my pump? No! The award-winning PoolSkim attaches to a 1&1/2 inch threaded return jet located on the side of your pool (where the water flows back in to your pool). The operation of the patented PoolSkim is based upon a fluid dynamic principle using the water returning to the pool that creates a vortex that draws all floating debris into the floating hat and collected in the nylon mesh clip-on bag.
The PoolSkim connects to a standard 1&1/2 inch threaded return jet. What if my return is unthreaded (straight pipe) or a different size? On our installation page, we post where additional adapters can be obtained that will connect to the PoolSkim for unthreaded returns jets, non-standard return jets and Intex Pool returns.
What adapters are included with the PoolSkim? The PoolSkim includes both male and female adapters. You will use just one that connects to a 1&1/2 inch threaded return jet.
Do you have videos for installing the PoolSkim? Yes. Installation videos (one from the manufacturer and one from a pool service owner) and step-by-step instructions to connect the PoolSkim are found on our installation page.
I have four return jets. Will the PoolSkim work in my pool? If you have several returns and the PoolSkim is not getting sufficient pressure to create an effective vortex, then you may need to reduce the flow on some of the returns. We include two aim flow plates with the PoolSkim, but we will send additional aim flow plates at no charge if you need them.
Will the PoolSkim capture tiny ants or pollen? The nylon mesh bag will capture all types of debris -- a tip to collect very tiny debris that may possibly go through the bag is to use an inexpensive knee high nylon stocking inside the clip-on bag.
How long will the PoolSkim last? It should last several years. The award-winning PoolSkim has proven itself with satisfied pool owners worldwide who commend its debris removal effectiveness, high-quality construction and durability; some owners have reported that they still have their original PoolSkim in operation after 8 years. The clip-on bag, made of durable mesh nylon, should last up to several seasons. Should you need additional parts or bags, go to our parts page.
What is the return policy? Poolskim USA guarantees the following:
Returns within 30 days of delivery: a 100% refund, excluding return shipping, for a PoolSkim purchased directly from Poolskim USA. Upon receipt of the returned PoolSkim (undamaged and in like-new condition), the full purchase price will be immediately credited to your credit card or PayPal account.
Immediate replacement, including free shipping, for any missing, broken, cracked or defective part within 30 days of delivery of the PoolSkim.
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